Customer Support Representative

(Team Germany, Austria & Switserland)

Hi new colleague! Do you want to join and support our Customer Support department?
Yes, you! You perfectly fit in our team. Do you know why?
Because with your excellent communication skills you will meet and exceed our customer’s expectations. Every day again! With over 2000 product items divided over 12 different product groups, you will keep learning and challenge yourself. No day is the same!

How does your day look like as a Customer Support Representative?
You start your day with a good cup of (Nespresso) coffee (or tea). After catching up with your colleagues, the first deadline is waiting for you; orders and artwork need to be checked and processed in the system.
Lunchtime! Time for a nice walk outside; a moment to clear your mind and to stretch your legs. Working at the Customer Support can be hectic sometimes. After your lunchbreak, you will be working on your second deadline. Together with your team, you will need to give some extra power to make it happen!
In the last few hours of your working day you will have contact with clients (online/offline), have questions for the Product Development team about certain products and you try to find solutions with your colleagues at the Supply Chain department.
You love to be in contact with clients and do not fear challenging questions. It is easy for you to switch from a phone call to an email and vice versa. Honesty, transparency, short lines and teamwork are words that perfectly fit your personality. You can switch easily between different tasks and enjoys diversity.

Who is Xindao:

We are a Dutch company with many young professionals with diverse nationalities. Together with our colleagues from the different Customer Support teams in countries like Romania, France, UK and China we ensure that only the best products and brands are launched offering excellent service to our clients!
We are front-runner on developments and services in our industry with a strong focus on sustainability. In 2021, we changed our company tagline to ‘Creating Sustainable Gifts’ indicating our commitment to becoming the most sustainable company in our industry.
You, as a Customer Support Representative, can be part our journey! Doesn’t that sound great?

The team
Together with your team (8 colleagues), you will build and maintain customer relations with customers from the DACH region: Germany, Austria and Switzerland. You will go for that extra (s)mile by paying attention to the client’s needs and expectations. You tackle problems before they even arise.
During the day, you receive emails with orders. You process these orders, create offers, handle phone calls and give advice on our products by showing your (cross)selling skills.

What do we offer?
- A fulltime job (40h) in a great, fun and hardworking team
- A proper onboarding and coaching on the job
- Informal and international atmosphere
- A good salary and secondary employment conditions, such as 27 vacation days based on fulltime employment and a health bonus
- A brand new office (as of April 2022) next to the train station in Rijswijk
- Daily fresh fruit available for free’
- Nespresso coffee
- Free use of the gym facility in our new office
- Staff discount on our products

What are the qualities and skills we are looking for?
- Fluent in German in word and writing
- Good English in word and writing
- A finished education at Mbo-level or equivalent
- Strong administrational skills
- Commercial mindset and strong communication skills
- Experience in MS office and ERP systems is a nice to have
- Ability to switch easily and quickly between tasks
- A helicopter view and ability to think two steps ahead
- A team player and able to work independently
- A service-minded approach, committed and detail oriented.

Are you our new Customer Support colleague? We are looking forward to get to know you so please send in your CV and short motivation letter in English to Chantal de Vos via!